UMS-IT Scheduled Maintenance – UMS Printing:  On Friday, July-31, 9:00pm – 11:00pm required maintenance updates are scheduled for the PaperCut Printing Services. All printing, copying, and scanning is unavailable during this maintenance time.

Faculty & Staff Resources

U91µ¼º½ IT Service Desk Hours

Phone – Email- Live Chat Support Hours

  • Sunday: Closed
  • Monday – Thursday: 7:30am – 6:00pm
  • Friday: 7:30am – 5:00pm
  • Saturday: Closed

Summer Break Walk-in Support Hours: Fogler Library (1st-floor Info Commons)

  • Sunday: Closed
  • Monday – Friday: 8:00am – 4:30pm
  • Saturday: Closed

Media Services Phone Support and Hours: 207.581.2500

  • Monday – Friday: 8:00am – 4:30pm
  • Saturday – Sunday: Closed

Account Information

Your UMS Account

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit . Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.

MFA





How do I set up my Mobile 91µ¼º½Card?

**Do not remove DUO from your device. You will not be able to access your account if you do.**

Mobile 91µ¼º½Card

How do I set up my Mobile 91µ¼º½Card?
The 91µ¼º½Card Office is the best resource for most issues with adding the Mobile 91µ¼º½Card to your mobile wallet.
The IT Help Desk is the best resource for DUO/MFA.

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Administrative & Academic Resources

Media Services

UM Media Services provides a wide range of services to help you in the classroom, with Zoom, and supporting Events.

Computer Purchasing

UMS IT provides a standard selection of Dell and Apple computers for you to choose from. If you are a researcher and have computing needs that can’t be met by our standards, please fill out Research and Non-Standard Purchase Form.

Cloud Service Resources

Backing up your data to the cloud is a smart, easy, and highly recommended practice. Follow these links to set up Google Drive or OneDrive.



eWaste

UM IT now handles the collection and removal of all your eWaste needs. We have partnered with to safely and securely dispose of all campus eWaste with a focus on reusing equipment to organizations around the state.

Items that we collection:
Computers – Desktops and Laptops
Monitors
AV Equipment
Computer parts, including hard drives
and more…

Create a ticket to schedule an IT tech to assess and collect your eWaste.

University Provided Software

The university provides software for faculty and staff to use on your university provided and personally owned computers. Please see our software page for more details.

Kaltura Support for Faculty

Center for Innovation in Teaching and Learning

The Center for Innovation in Teaching and Learning provides support to Faculty and Staff. They can be reached at (207)-581-3333, at citl@maine.edu, or by clicking the link below.
Center for Innovation in Teaching and Learning

Kaltura How To Guides







Kaltura Support Guides







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Computer Purchasing

UMS IT provides a standard selection of Dell and Apple computers for you to choose from. If you are a researcher and have computing needs that can’t be met by our standards, please fill out the below .

UMS IT Standard Computer Offerings

Research & Non-Standard Computer Purchases

Send your completed requests or program questions by email to um-computer-purchasing-group@maine.edu.

This is required for Researchers intending to purchase non-standard computing devices for review by a Committee comprised of representatives from Research Administration, Information Security, Procurement, and Campus IT Support. Please be detailed in your answers as the information often expedites the review process and minimizes the need for additional correspondence by Committee members.

Researchers are responsible for maintaining and supporting non-standard computing devices in compliance with all  in addition to any project specific requirements. You also need to understand that UMS IT only provides a “Best Effort” support for these non-standard computing devices to provide assistance when attempting to connect to UMS Resources. 

UM/UMM Computer Refresh Program (CRP)

What is CRP?

  • A campus-funded program issuing laptops to eligible E&G funded employees of U91µ¼º½ and Machias.
  • Intended to replace older out-dated computers and your old device is exchanged for a new CRP device.
  • Devices are provided at no cost to the department while accessories and add-ons remain the funding responsibility of the department.
  • Equipment remains with assigned individuals for 5 years, after which eligible users are issued a new replacement device.
  • Equipment issued to employees who separate from the University is  returned to U91µ¼º½ IT for useability assessment and repurposing or recycling via standard eWaste procedures.
  • All devices include UMS:IT managed software and security enrollment, plus extended on-site warranties with Accidental Damage Protection.

FY27 CRP Information for Departments

  • Review this
  • Use this to submit requests for CRP devices

Network Resources

Connect to Wireless

When connecting to wireless on campus, please connect to Eduoroam. This provides you with the best network connectivity for your needs at U91µ¼º½. If your device does not support Eduoram, create a ticket so we can come up with a solution for you.

How do I connect to Eduroam?
, ,

VPN

The service is used to provide a secure connection to access and use campus network resources when you are not on campus.

The Restricted VPN services is used for specific resources.

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